Shipping Information

Shipping costs

We ship New Zealand wide with NZ Post. Packing and shipping is a flat $8.99 to urban addresses and $11.80 to rural addresses.

When we send your order

Orders are sent Monday to Friday from our warehouse in Feilding, Manawatū. We aim to send orders the same or next working day. Custom products have their own processing times, listed in each product's description, and orders containing them are sent once they're ready.

If there's a problem with your order, we'll email you before sending.

Bank transfer payments

Bank transfer orders are sent once payment shows in our account. Orders unpaid after 3 working days will be cancelled.

Delivery times

Once sent, our delivery targets are:

  • North Island: 1 working day (overnight)
  • South Island: 1 working day for parcels up to A4 size, 2 working days for boxes
  • Rural addresses: may take a couple of days longer. You might like to send your order to a work or family address in town!

These are targets only, and we can't offer refunds for deliveries that arrive later than hoped. Please order as early as you can, especially for special occasions.

Click and Collect

You can Click and Collect from our warehouse in Feilding. Just check out as normal and we'll email you when your order's ready. Collection times are 10am–1pm and 1:30pm–2:30pm on weekdays.

Your delivery address

Please check your address carefully at checkout, including your suburb, RD number, or company name if it's going to a workplace. Changing your address after ordering doesn't update the order, so please get in touch with us straight away. If a parcel is returned to us because of an incorrect address, we'll refund your order minus the courier cost, or you can pay the shipping again for us to resend it.

Adding to your order

Forgotten something? Reply to your order confirmation email and we'll do our best. There's a $2 charge for the extra handling. If your order has already been packed, you'll need to place a new order. We can't guarantee to combine separate orders.

Problem with your delivery?

If anything's missing, damaged or incorrect, see our Returns & Refunds Policy.